Fri, 2 May 2008  In this podcast Will tells a story about a shoe shine boy whom he meets at the airport. Through this interaction Will explains that even if your personal values don't match your customers values you have to find a way to listen and understand why those values are important to your customer in order to build trust and rapport. This story is an extreme case of differing values but in the end Will is able to understand the mans ideas and build a trusting relationship in just a few short minutes. Through listening we hope that you will learn to do the same. For more information about how you can learn Will's listening techniques please visit http//:www.servicetrac.com for senior housing and http:www.valuepathhomesales.com for homebuilders or Call Toll Free: 1.800.951.6606 Direct download: PODCAST_Multi_Shoe_Shine_Boy_Peli.mp3 Category: Relationships -- posted at: 2:34 PM Comments[0] |
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